FREQUENTLY ASKED QUESTIONS

Where can I buy PACK’D products?

We sell via Ocado, Sainsburys, Costco, Amazon, independent grocers and through our online store.

Do you ship outside the UK?

Sorry but we do not ship from our online shop outside of the UK. We are expanding all the time, so if there is a particular country you are looking to find us in then please let us know.

When will I get my delivery?

Due to the current COVID restrictions, and in order to maintain social distancing, we have reduced operating hours within our warehouse.  We hope to return to our usual service as soon as we can. Currently orders placed before midday on Tuesday, Wednesday and Thursday will be delivered the following day. Orders placed after midday on Thursday, will be dispatched the following Tuesday. For Northern Ireland, Highlands and Islands this is a two-day delivery service.

Will it stay frozen if I am not home?

To maintain their temperature, our orders are currently posted using a polystyrene box and dry ice contained within a sealed barrier bag. This will protect the product and keep it cold for a few hours but not indefinitely, especially not if it is sunny. We are working on a new recyclable packaging solution however and hope to have this in place soon.

Is there a delivery charge?

We charge £5.95 for all UK mainland orders.  There is an additional charge for Northern Ireland and Highlands due to additional courier fees.  

Is there a returns policy?

Unfortunately we are unable to accept returns or provide refunds unless they are damaged. If any of your products arrive damaged in any way upon receipt, please email us at hello@packd.co.uk    

Please send an image of the damaged product along with your order number and a few details about the problem.  If the products are faulty through no fault of your own, we will happily replace or refund the affected item/s.

Can I recycle your packaging?

Several of our ranges can currently be taken to large supermarket stores to be recycled.  We are in the process of developing new outer packaging however and aim to be fully kerbside recyclable in 2021.

Are there any allergens in your products?

There are no allergens in our products

Are they all vegan?

Yes all our products are suitable for vegans and vegetarians