FREQUENTLY ASKED QUESTIONS

 When will I get my delivery?

Orders placed before midday on Monday, Tuesday, Wednesday and Thursday will be delivered the following day. Orders placed after midday on Thursday, will be dispatched the following Monday (delivered next day).  For Northern Ireland, Highlands and Islands this is a two-day delivery service.  

Due to the COVID restrictions, and in order to maintain social distancing, we have reduced operating hours within our warehouse.  We hope to return to our usual service as soon as we can.

Will my order stay frozen if I am not home?

To maintain their temperature, orders are packed using thermal wool liners which are fully compostable and biodegradable.  We also use dry ice contained within a sealed barrier bag.  This will protect the product and keep it cold for a few hours but not indefinitely, especially in warm sunny weather.   

NB: Please be careful when handling the dry ice bag (-80 degrees C).  We advise wearing gloves.  We also recommend leaving any remaining dry ice to evaporate in a well vented space before disposal.  Please handle with care and do not touch the dry ice directly as this can cause skin burns.

Is there a delivery charge?

We charge £5.95 for all UK mainland orders.  There is an additional charge for Northern Ireland and Highlands due to additional courier fees.  

Do you ship outside the UK?

Unfortunately we are only able to ship within the UK at this time.  

Is there a returns policy?

Unfortunately we are unable to accept returns or provide refunds unless they are damaged. If any of your products arrive damaged in any way upon receipt, please email us at hello@packd.co.uk    

Please send an image of the damaged product along with your order number and a few details about the problem.  If the products are faulty through no fault of your own, we will happily replace or refund the affected item/s.

Can I recycle your packaging?

Several of our ranges are widely recyclable and can be taken to large supermarket stores to be recycled.  We working to improve this further in 2021.

Are there any allergens in your products?

There are no allergens in our products

Are they all vegan?

Yes all our products are suitable for vegans and vegetarians