Orders & Deliveries

ORDERS

Orders placed before midday on Tuesday, Wednesday and Thursday will be delivered the following day. Orders placed after midday on Thursday, will be dispatched the following Tuesday (for next day delivery). 

Due to the current COVID restrictions and in order to maintain social distancing, we have reduced operating hours within our warehouse.  We hope to return to our usual service as soon as we can.

PACKAGING

Our products are frozen and we want to ensure they arrive in perfect condition. To maintain their temperature, orders are currently posted using a polystyrene box and dry ice contained within a sealed barrier bag. We are working on a new recyclable packaging solution however and hope to have this in place soon. 

Please be careful when handling the dry ice bag (-80 degrees C).  We recommend leaving any remaining dry ice to evaporate in a well vented space before disposal.  Please handle with care and do not touch the dry ice directly as this can cause burns.

DELIVERY

For all UK mainland addresses we use DHL on a next day service. For Northern Ireland, Highlands and Islands this is a two-day delivery service.  Due to COVID restrictions in our warehouse, we are currently only able to make deliveries Wednesday- Friday.  All orders are tracked and we will supply DHL tracking details on email.

Unfortunately we are unable to delivery on weekends & bank holidays.

If you experience any deliveries issues, please email us with your order number.  hello@packd.co.uk