Orders & Deliveries

ORDERS

Orders placed before midday on Monday to Thursday will be delivered the following day. Orders placed after midday on Thursday, will be dispatched the following Monday (for next day delivery). 

Due to the current COVID restrictions and in order to maintain social distancing, we have reduced operating hours within our warehouse.  We hope to return to our usual service as soon as we can.

PACKAGING

Our products are frozen and we want to ensure they arrive in perfect condition. To maintain their temperature, orders are packed using thermal wool liners which are fully compostable and biodegradable.  We also use dry ice contained within a sealed barrier bag. Please be careful when handling the dry ice bag (-80 degrees C).  We advise wearing gloves.  We also recommend leaving any remaining dry ice to evaporate in a well vented space before disposal.  Please handle with care and do not touch the dry ice directly as this can cause skin burns.

DELIVERY

For all UK mainland addresses we use DHL on a next day service. For Northern Ireland, Highlands and Islands this is a two-day delivery service.  All orders are tracked and we will supply DHL tracking details on email.

Unfortunately we are currently unable to deliver on weekends & bank holidays.

If you experience any deliveries issues, please email us with your order number.  hello@packd.co.uk