We make deliveries 4 days a week. We will deliver on a Tuesday, Wednesday, Thursday or a Friday depending on when you have placed your order.

Any orders placed after 5.15am on a Thursday through to 5.14am Monday
will be delivered on the following Tuesday.

5.15am Monday - 5.14am Tuesday orders delivered Wednesday

5.15am Tuesday - 5.14am Wednesday orders delivered Thursday

5.15am Wednesday 5.14am Thursday orders delivered Friday.

Please note we are unable to deliver to all of Northern Ireland, the Highland and Islands of Scotland.  Unfortunately we are also not able to delivery to the Isle of Wight or Isle of Man due to the frozen nature of our product.

We charge £6.95 for all UK mainland orders over £25. Orders over £40 qualify for free delivery. Our bundles are also exempt of a delivery charge.

Exclusions apply to Northern Ireland, Scottish Highlands and Islands, Isle of Wight and Isle of Man where we are unable to deliver at this time.

Unfortunately we are only able to ship within the UK at this time. We currently ship to UK Mainland only, excluding the Highlands and Islands of Scotland, Northern Ireland, Isle of Man and Isle of Wight. 

We are just finalising our delivery dates over the festive season.

Unfortunately we are unable to accept returns or provide refunds unless they are damaged. If any of your products arrive damaged in any way upon receipt, please email us at hello@packd.co.uk    

Please send an image of the damaged product along with your order number and a few details about the problem.  If the products are faulty through no fault of your own, we will happily replace or refund the affected item/s.

Please refer to our Refunds and Returns page.

To maintain their temperature, orders are packed using 100% recyclable paper pulp liners. We also use dry ice contained within a sealed barrier bag.  This will protect the product and keep it cold for a few hours but not indefinitely, especially in warm sunny weather.   

NB: Please be careful when handling the dry ice bag (-80 degrees C).  We advise wearing gloves.  We also recommend leaving any remaining dry ice to evaporate in a well vented space before disposal.  Please handle with care and do not touch the dry ice directly as this can cause skin burns.

We have quite a few different bits of packaging, but in the main YES! We have gone to extra lengths to make sure as much of our packaging is kerbside recyclable as possible

All of our fruit has been packed into 'recyle at home'/ kerbside recyclable bags or FSC approved cardboard boxes.

Our vegetables have also been put into ‘recycle at home’ paper bags. This means no single use plastic, nor having to take o larger supermarkets to recycle. Just pop it in with your paper at home!

Our 4 pack smoothie range is packed into carboard boxes and the internal paper sachets are recyclable at home with paper too. For the smoothie fruit pouches, this plastic is widely recyclable and can be taken to large supermarket stores to be recycled. We are working on getting this into paper!

Finally the boxes and liners you receive with your delivery… this is all now 100% recyclable at home! Our new 100% paper liners can be recycled at home alongside the cardboard box outercase.

Our smoothies, fruit nd vegetables do not include allergens.

We have just launched our range of Goodness Bowls and these do include SOY and SESAME. For full details please look at the individual product details.

Yes all our products are suitable for vegans and vegetarians.