We source from a number of farms in Europe and South America. We do not disclose exactly where for a number of reasons, mainly around availability and seasonality however as we are certified by the Soil Association if we state we're Organic* we can prove we have sourced sustainably and our products are 100% Organic.

As we're sure you can understand too, we can't always be as transparent as we'd like to protect ourselves from competition.

*Please note, currently our Avocado, and all Smoothie Kits are not Organic.

Yes, all our products are suitable for vegans and vegetarians.

All our fruit, except Dates** and Avocado are Organic.

All our Vegetables are Organic.

All our premade Smoothie Kits are not Organic.

**soon to be discontinued

The majority of our smoothies, fruit and vegetables do not include allergens.

However:

Our Protein Smoothies do come with an additional pod of PEANUT butter

Our Goodness Bowls do include SOY and SESAME.

For full details please look at the individual product pages for details, or contact our Customer Experience team at hello@packd.co.uk

Yes! Our Acai and Passionfruit are sold in frozen puree form and therefore if you pop that into a bowl, you will just find they defrosts into puree, not the whole fruit.

We have listened to (our valued!!) customer's feedback and returned to the pellet/ball format rather than the two large blocks of two. 

Therefore the back of packaging will slightly differ until we have this updated.

Should you have any questions, please do not hesitate to contact our Customer Experience team at hello@packd.co.uk

Add approximately 2OOml of water, coconut water, fruit juice or plant milk to your blender.

Add your fruit and veg pouch and superfood sachet and blend to your desired consistency.

Your Superfood Blend sachets are likely to appear a little wet on arrival, but don't worry, these will soon dry out. These can be stored in a kitchen cupboard or shelf.

Due to the frozen and perishable nature of our products, we would always advise that you are at home on the day of your delivery. If you would like your order on:

GENERAL ORDERS:

Monday – No deliveries

Tuesday – Place your order on Thursday, Friday, Saturday or Sunday 18.30.

Wednesday – Place your order Sunday 18.31 - Monday 18.30.

Thursday – No deliveries

Friday - Place your order Monday 18.31- Wednesday 18.30

Saturday or Sunday – No deliveries

SUBSCRIPTION ORDERS:

Please note: If you are making changes to subscriptions, subscription orders should be set for the day you would like the order charged for, all subscription orders are packed on the same day they are charged at approx 05:00. For example:

Deliveries wanted on a:

Tuesday Delivery , should be changed to a Thurs, Fri, Sat, Sun charge date to be packed on Monday for a delivery on Tuesday.

Wednesday Delivery , should be changed to a Monday charge date to be packed on Tuesday for a delivery on Wednesday.

Friday Delivery, should be changed to a Tuesday or Wednesday charge date to be packed and dispatched on Thursday for a Friday delivery.

Yes! This is £30.00. There are many reasons that we made the business decision to add a minimum spend to our orders. The main reason is due to being a sustainable company and by charging the minimum spend, we can be sure that there are fewer smaller orders which can lead to unnecessary packaging and carbon footprint. £30.00 worth of products is a reasonable amount of products to package and ship out.

I'm afraid we cannot waive this Minimum spend. This is automatically applied on the system.

Unfortunately not no. When the order has been confirmed we have no way of amending your order on the system.

Do get in touch with our Customer Experience team at hello@packd.co.uk who maybe able to assist you if the order isn't yet in production.

Please note: If the order is already in production we cannot guarantee the delivery can be cancelled.

At this stage we are unable to offer delivery dates to customers, outside of the delivery schedule set out in our Delivery Information page or in Delivery below.

Once your order has been confirmed, it isn't possible to change the date of your order.

Do get in touch with our Customer Experience team at hello@packd.co.uk who maybe able to assist you if the order isn't yet in production.

So long as your order hasn't been picked, packed and ready for dispatch we will be able to change your address. Please contact the Customer Experience team at hello@packd.co.uk (Mon- Fri 09:00 to 17:00) with your order number and the correct address.

We'd love to say yes 100%, however in some cases this may not be possible. If you need to cancel your order, and the order is already in production we cannot guarantee the delivery can be cancelled.

If our Customer Experience could, we would but unfortunately it isn't always possible.

If you contact the Customer Experience team at hello@packd.co.uk as soon as you've placed your order then yes it would be possible to cancel.

For subscription orders we do send reminder emails three days ahead of the order being raised, and therefore please contact the team then if you are unable to take receipt of your order on the upcoming delivery date selected by you.

From time to time PACK'D will offer products on discounts, should you subscribe to a product whilst it is on discount, your subscription will change to the normal price once the discount period is over.

Please note, subscriptions currently do not have ad hoc discounts or loyalty points applicable on them, due to already being heavily discounted.

SUBSCRIPTION ORDERS:

Subscription orders are automatically charged for and packed on the same day, for a delivery the following day, ie orders wanted on a:

Tuesday, will be charged for on a Thurs, Fri, Sat, Sun or Mon charge date to be packed on Monday for a delivery on Tuesday.

Wednesday, will be automatically charged on a Tuesday to be packed on Tuesday for a delivery on Wednesday.

Thursday - NOT AVAILABLE

Friday, will be automatically charged on a Wednesday or Thursday to be packed and dispatched on Thursday for a Friday delivery.

Please note: If you need to cancel your order, and the order is already in production we cannot guarantee the delivery can be cancelled.

____

Please note: These delivery dates are subject to change depending on Production (packing + dispatch) capacity on the day of your pack. The Customer Experience Team will contact you if there is a delay to your order due to this.

____

We are unable to deliver to all of Northern Ireland, the Highland and Islands of Scotland.  

Unfortunately we are also not able to deliver to the Isle of Wight or Isle of Man due to the frozen nature of our product, and those locations requiring a two day service.

If you have any questions at all about the delivery date of your order, please get in touch with our friendly Customer Experience team at hello@packd.co.uk who would be happy to look in to your order.

Our subscription functionality underwent maintenance November 2024 and we have had no reported issues with customers making changes to their accounts.

However, if you experience an issue, please do not hesitate to contact our Customer Experience team at hello@packd.co.uk who will be happy to make the changes for you or come up with a workaround.

Your discount is automatically applied to the prices on your subscription.

On most occassions our Customer Experience team will be able to contact you with notice if an item looks to be going out of stock, or is out of stock. If there is enough time, the team will contact you and offer you a substitution.

If we are unable to provide notice, and you don't receive an OOS product the team will be in touch to either offer you a refund or send you out a replacement.

From time to time PACK'D will offer products on discounts, should you subscribe to a product whilst it is on discount, your subscription will change to the normal price once the discount period is over.

We want you, our valued customers to save where you can, therefore if you're looking to use our discount codes, please respect our terms on offers and discount. Why not Subscribe and Save (10% off) Please contact our Customer Experience team at hello@packd.co.uk for any advice.

PLEASE NOTE:

Our refer a friend scheme is changing!

Our previous refer a friend scheme has now come to an end.

The new scheme is in it's soft launch phase and the Marketing team will be communicating this in due course. Currently the points are not applicable on Subscriptions as these are discounted already.

If you sign up to our newsletter you can save 10% off your order and you will receive a discount code to your email inbox. This cannot be used against subscription orders or delivery charges. This is applied to first time orders, and one use per customer. This code is applicable from 22nd Dec 2023.

If you haven't already placed an order with us in the past, please use FIRSTSHOP10. You can benefit for 10% off you next order and get regular updates, recipes and offers. This is applied to one use per customer. This cannot be used against subscription orders or delivery charges. This is applied to first time orders, and one use per customer. This code is applicable from 22nd Dec 2023.

NEW10 OFFER - NEW CUSTOMER? Don't forget to enter NEW10 at checkout to claim £10 off your order. There is a minimum spend of £55 to claim the £10. Cannot be used in conjunction with other offers. New customers only. Free delivery over £45.

No problem, just contact our Customer Experience team at hello@packd.co.uk and they will be happy to look in to this for you.

Please note, subscriptions currently do not have ad hoc discounts or loyalty points applicable on them, due to already being heavily discounted.

From time to time PACK'D will offer products on discounts, should you subscribe to a product whilst it is on discount, your subscription will change to the normal price once the discount period is over.

It’s that time of year- there is another bank holiday upon us which means we will have some slight changes to our delivery schedule.

There will be no deliveries Tuesday 27th May.

All orders placed after 6.30pm Wednesday 21st May will be delivered Wednesday 28th May.

Currently we aim to deliver on standard delivery (8am-8pm) Tuesday, Wednesday, or a Friday depending on when you have placed your order. As a guide, orders placed Wednesday after 6.30pm to Sunday are delivered on Tuesday*, orders placed on a Sunday post 6.30pm and Monday will be delivered on Wednesday*, orders placed after 6.30pm on a Monday, Tuesday and on Wednesday Up until 6.30pm will be delivered on a Friday*.

*Please Note: The above dates are a guide, and are subject to change dependent on Production capacity and Bank Holiday closures.

If you have any questions at all about the delivery date of your order, please get in touch with our friendly Customer Experience team at hello@packd.co.uk who would be happy to look in to your order.

We are unable to deliver to all of Northern Ireland, the Highland and Islands of Scotland.  

Unfortunately we are also not able to deliver to the Isle of Wight or Isle of Man due to the frozen nature of our product, and those locations requiring a two day service.

Once your order is packed and out for dispatch, you will receive a notification from our third-party courier. Our current courier arranges the logistics based on drops to numerous postcodes in their areas and will then notify you of your estimated delivery time slot the morning of your delivery. This will be anywhere between 8am and 8pm based on their standard delivery.

Your order will be packed using dry ice and insulated packaging to keep everything frozen.

We charge £7.95 for all UK mainland orders over £30. Subject to change 2025.

Orders over £45 qualify for free delivery.

From December 2024, our bundles no longer have a free delivery charge.

Exclusions apply to Northern Ireland, Scottish Highlands and Islands, Isle of Wight and Isle of Man where we are unable to deliver at this time.

Unfortunately, we are only able to ship within and to the UK mainland at this time.

Excluding the Highlands and Islands of Scotland, Northern Ireland, Isle of Man and Isle of Wight. 

The team are working hard behind the scenes to get our lovely products further afield.

It is always recommended to place your order to arrive on a day when you know you will be at home to take receipt of the delivery and get your frozen PACK'D goodies straight into the freezer. Our courier will notify you on the morning of the delivery an estimated time slot they will attempt to make delivery to you.

If you cannot be home at the time in order to maintain their temperature, orders are packed using 100% recyclable paper pulp liners. We also use dry ice contained within a sealed barrier bag.  This will protect the product and keep it cold for a few hours but not indefinitely, especially in warm sunny weather.   

NB: Please be careful when handling the dry ice bag (-80 degrees C).  We advise wearing gloves.  We also recommend leaving any remaining dry ice to evaporate in a well vented space before disposal.  Please handle with care and do not touch the dry ice directly as this can cause skin burns.

If you need to check delivery dates, please either contact our Customer Experience team at hello@packd.co.uk or visit out Delivery Information page.

Please also be aware, if you cannot be at home at the time of your order we can't be held liable for deliveries going missing or being defrosted, should this happen please contact the Customer Experience team who will evaluate your case and resolve accordingly.

We'd love to be able to say yes, however due to courier and fulfillment closures we are unable to deliver over Bank Holidays. All changes to delivery schedules will be announced on the website announcement bar on the homepage. If you have any questions around upcoming Bank Holiday delivery dates contact hello@packd.co.uk and the Customer Experience team will be happy to advise.

May Day Bank Holiday - Orders placed Thursday 02/05 post 5am to Tuesday 06/05 04:59am will be packed on Tuesday for a delivery on Wednesday 8th May.

Our Customer Experience team are always happy to help with any enquiry or issue you may have. However just like everyone, they have time off to recharge their batteries so that they can come back and offer the best service possible!

The team are available at hello@packd.co.uk Monday to Friday 09:00 - 17:00 and always aim to come back to you as soon as possible; in busy periods, please allow 24 hours.

We know at times issues can be frustrating however please remember to show as much courtesy to the Customer Experience team as they show you. The team really love what they do, and will always do their utmost to resolve issues in the best way possible for you.

Please contact the Customer Experience team at hello@packd.co.uk with your Order Number and/or email address the order was placed using.

One of the risks of shipping out frozen products is the risk of defrosts that unfortunately can happen from time to time. Our packaging has been put through rigorous testing to ensure products are kept frozen, however we can't always allow for temperature beyond our control.

IF you receive defrosted products, please contact the Customer Experience team at hello@packd.co.uk with your Order Number and/or email address the order was placed using.

Where possible please provide a photo or video of the products that are defrosted as well as the packaging.

The Customer Experience team will review various factors of your order, and unfortunately if it is apparent that you were not home at the time of the delivery we may not be able to refund or replace.

Please contact the Customer Experience team at hello@packd.co.uk with your Order Number and/or email address the order was placed using.

Please let us know what you haven't received, as well as the quantity.

Please contact the Customer Experience team at hello@packd.co.uk with your Order Number and/or email address the order was placed using.

Please provide a photo or video of the product you have an issue with, as well as a photo of the back of the packet showing the batch number so we can investigate.

We have quite a few different bits of packaging, but in the main YES! We have gone to extra lengths to make sure as much of our packaging is kerbside recyclable as possible.

Our vegetables and majority of our fruit have now been put into ‘recycle at home’ paper bags. These have a thin layer of plastic which has been approved by the OPRL for kerbside recycling. The packaging contains no BPA, are BFAS free are totally food safe, and they are more than 80% paper. Just pop it in with your paper at home!

Our 4 pack smoothie range is packed into carboard boxes and the internal paper sachets are recyclable at home with paper too. For the smoothie fruit pouches, this plastic is widely recyclable and can be taken to large supermarket stores to be recycled. We are working on getting this into paper!

Finally the boxes and liners you receive with your delivery… this is all now 100% recyclable at home! Our new 100% paper liners can be recycled at home alongside the cardboard box outercase.

Fruit + Vegetable Paper bags: 
We are governed by the OPRL and our packaging has been signed off for kerbside recycling.

Goodness bowls: Please wash and dispose of in kerbside recycling.

Smoothie fruit bags: We are working had to find a recyclable alternative, however at the moment this should be disposed of in your kitchen waste bin.

Superfood sachets: Recyclable

Cardboard box: Please flatpack and dispose of in kerbside recycling.

Insulated paper lining: Please dispose of in kerbside recycling.

Dry-Ice packets: We would advise wearing gloves when handling, and recommend leaving any remaining dry ice to evaporate in a well vented space before disposal in kitchen waste bin.

Unfortunately we are unable to accept returns or provide refunds unless they are damaged. If any of your products arrive damaged in any way upon receipt, please email us at hello@packd.co.uk    

Please send an image of the damaged product along with your order number and a few details about the problem.  If the products are faulty through no fault of your own, we will happily replace or refund the affected item/s.

Please refer to our Refunds and Returns page.

Easy, simply get in touch with our Customer Experience team at hello@packd.co.uk who can advise, alternatively you can complete our super quick Trade application form