Products

We have such an exciting range of Products, from Fruit and Vegetables to Goodness Bowls and our fabulous Smoothie Kits. You can find lots of information on the Product pages, however, if you have any questions that aren't answered in the product pages or below, do contact the Customer Experience team at hello@packd.co.uk and they will be happy to answer your questions or give you advice before you place your order.

We source from a number of farms in Europe and South America. We do not disclose exactly where for a number of reasons, mainly around availability and seasonality however as we are certified by the Soil Association if we state we're Organic* we can prove we have sourced sustainably and our products are 100% Organic.

As we're sure you can understand too, we can't always be as transparent as we'd like to protect ourselves from competition.

*Please note, currently our Avocado, Dates, Bananas and all Smoothie Kits are not Organic.

Yes, all our products are suitable for vegans and vegetarians.

All our fruit, except Banana, Dates and Avocado are Organic.

All our Vegetables are Organic.

All our premade Smoothie Kits are not Organic.

All our smoothies, fruit and vegetables do not include allergens.

Our Goodness Bowls do include SOY and SESAME.

For full details please look at the individual product pages for details, or contact our Customer Experience team at hello@packd.co.uk

Yes! Our Acai and Passionfruit are sold in frozen puree form and therefore if you pop that into a bowl, you will just find they defrosts into puree, not the whole fruit.

Add approximately 2OOml of water, coconut water, fruit juice or plant milk to your blender.

Add your fruit and veg pouch and superfood sachet and blend to your desired consistency.

Your Superfood Blend sachets are likely to appear a little wet on arrival, but don't worry, these will soon dry out. These can be stored in a kitchen cupboard or shelf.

Orders

Should you have any questions before or after placing your orders, do contact our Customer Experience team at hello@packd.co.uk

Yes! This is £25.00. There are many reasons that we made the business decision to add a minimum spend to our orders. The main reason is due to being a sustainable company and by charging the minimum spend, we can be sure that there are fewer smaller orders which can lead to unnecessary packaging and carbon footprint. £25.00 worth of products is a reasonable amount of products to package and ship out.

I'm afraid we cannot waive this Minimum spend. This is automatically applied on the system.

Unfortunately not no. When the order has been confirmed we have no way of amending your order on the system.

Do get in touch with our Customer Experience team at hello@packd.co.uk who maybe able to assist you if the order isn't yet in production.

At this stage we are unable to offer delivery dates to customers, outside of the delivery schedule set out in our Delivery Information page or in Delivery below.

Once your order has been confirmed, it isn't possible to change the date of your order.

Do get in touch with our Customer Experience team at hello@packd.co.uk who maybe able to assist you if the order isn't yet in production.

So long as your order hasn't been picked, packed and ready for dispatch we will be able to change your address. Please contact the Customer Experience team at hello@packd.co.uk (Mon- Fri 09:00 to 17:00) with your order number and the correct address.

We'd love to say yes 100%, however in some cases this may not be possible.

If you contact the Customer Experience team at hello@packd.co.uk as soon as you've placed your order then yes it would be possible to cancel.

However, if you're looking to cancel when your order is in Production and/or is ready for dispatch to our courier it won't be possible. If our Customer Experience could, we would but unfortunately it isn't always possible.

For subscription orders we do send reminder emails three days ahead of the order being raised, and therefore please contact the team then if you are unable to take receipt of your order on the upcoming delivery date selected by you.

Subscriptions

If you love our products lots, you may like to consider subscribing with us, and this will also offer you the great advantage of 15% off prices on the website.

Should you have any questions, please do not hesitate to contact the Customer Experience team at hello@packd.co.uk who will be able to help you.

SUBSCRIPTION ORDERS:

Subscription orders are automatically charged for and packed on the same day, for a delivery the following day, ie orders wanted on a:

Tuesday, will be charged for on a Thurs, Fri, Sat, Sun or Mon charge date to be packed on Monday for a delivery on Tuesday.

Wednesday, will be automatically charged on a Tuesday to be packed on Tuesday for a delivery on Wednesday.

Thursday, will be automatically charged on a Wednesday to be packed on Wednesday for a delivery on Thursday.

Friday, will be automatically charged on a Thursday to be packed and dispatched on Thursday for a Friday delivery.

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Please note: These delivery dates are subject to change depending on Production (packing + dispatch) capacity on the day of your pack. The Customer Experience Team will contact you if there is a delay to your order due to this.

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We are unable to deliver to all of Northern Ireland, the Highland and Islands of Scotland.  

Unfortunately we are also not able to deliver to the Isle of Wight or Isle of Man due to the frozen nature of our product, and those locations requiring a two day service.

If you have any questions at all about the delivery date of your order, please get in touch with our friendly Customer Experience team at hello@packd.co.uk who would be happy to look in to your order.

We are aware that some customers have some issues when making changes to their subscriptions, and this can be down to the choice in device or browsers when makeing the changes.

If you experience an issue, please do not hesitate to contact our Customer Experience team at hello@packd.co.uk who will be happy to make the changes for you or come up with a workaround.

Your discount is automatically applied to the prices on your subscription.

On most occassions our Customer Experience team will be able to contact you with notice if an item looks to be going out of stock, or is out of stock. If there is enough time, the team will contact you and offer you a substitution.

If we are unable to provide notice, and you don't receive an OOS product the team will be in touch to either offer you a refund or send you out a replacement.

Discount codes

We want you, our valued customers to save where you can, therefore if you're looking to use our discount codes, please respect our terms on offers and discount. Why not Subscribe and Save (15% off) or Refer a Friend (30% off for you when your friend places an order)? Please contact our Customer Experience team at hello@packd.co.uk should you need advice on how to take advantage of these two great offers.

We want you, our valued customers to save where you can, therefore if you're looking to use our discount codes, please respect our terms on offers and discount. Why not Subscribe and Save (15% off) or Refer a Friend (30% off for you when your friend places an order)? Please contact our Customer Experience team at hello@packd.co.uk should you need advice on how to take advantage of these two great offers.

PACKDSUMMER24 - If you have never ordered from us before you can use this code to get 25% off your first order. This cannot be used against subscription orders or delivery charges. Minimum order value applies. This is applied to one use per customer. This code is applicable from 12.05.2024

KICKSTART25 - If you have never ordered from us before you can use this code off your first order. This cannot be used against subscription orders or delivery charges. This is applied to one use per customer. This code is applicable from 22nd Dec 2023. This code will stop working on 31st May 2024

If you sign up to our newsletter you can save 25% off your order. This cannot be used against subscription orders or delivery charges. This is applied to one use per customer. This code is applicable from 22nd Dec 2023.

If you have already placed an order with us in the past but not signed up to our newsletter, please use FIRSTSHOP10. You can benefit for 10% off you next order and get regular updates, recipes and offers. This is applied to one use per customer. This cannot be used against subscription orders or delivery charges. This is applied to one use per customer. This code is applicable from 22nd Dec 2023.

No problem, just contact our Customer Experience team at hello@packd.co.uk and they will be happy to look in to this for you.

Delivery

You may have lots of questions before or after placing your order, or perhaps you'd like to know if we deliver to you. For all these questions, you can of course contact our Customer Experience team at hello@packd.co.uk, alternatively have a look if we've answered your question in the drop downs below.

Our Offices, Fulfillment/Production centre + Couriers will be closed for the Bank Holiday weekend.

For orders placed Thursday post 05:00 to Monday 04:59 every effort will be made to get the order on to the first production (pick, pack + dispatch) on the Tuesday (7th + 28th), however this is subject to quantities of orders, and whether the Production reaches capacity. If so, your order may be packed on Wednesday for a Thursday delivery or Thursday for a Friday delivery.

Monday 27th May Bank Holiday

Our first pack will be Tuesday 28th for a delivery on Wednesday 29th May.  

 

We aim to deliver on Tuesday, Wednesday, Thursday or a Friday depending on when you have placed your order. As a guide, orders placed Thursday to Sunday are delivered on Tuesday*, orders placed on a Monday will be delivered on Wednesday*, orders placed on Tuesday will be delivered on Thursday*, orders placed on Wednesday will be placed on a Friday*.

*Please Note: The above dates are a guide, and are subject to change dependent on Production capacity and Bank Holiday closures.

If you have any questions at all about the delivery date of your order, please get in touch with our friendly Customer Experience team at hello@packd.co.uk who would be happy to look in to your order.

We are unable to deliver to all of Northern Ireland, the Highland and Islands of Scotland.  

Unfortunately we are also not able to deliver to the Isle of Wight or Isle of Man due to the frozen nature of our product, and those locations requiring a two day service.

Once your order is packed and out for dispatch, you will receive a notification from our third-party courier. Our current courier arranges the logistics based on drops to numerous postcodes in their areas and will then notify you of your estimated delivery time slot the morning of your delivery. This will be anywhere between 8am and 8pm based on their standard delivery.

Your order will be packed using dry ice and insulated packaging to keep everything frozen.

We charge £6.95 for all UK mainland orders over £25.

Orders over £40 qualify for free delivery.

Our bundles are also exempt of a delivery charge.

Exclusions apply to Northern Ireland, Scottish Highlands and Islands, Isle of Wight and Isle of Man where we are unable to deliver at this time.

Unfortunately, we are only able to ship within and to the UK mainland at this time.

Excluding the Highlands and Islands of Scotland, Northern Ireland, Isle of Man and Isle of Wight. 

The team are working hard behind the scenes to get our lovely products further afield.

It is always recommended to place your order to arrive on a day when you know you will be at home to take receipt of the delivery and get your frozen PACK'D goodies straight into the freezer. Our courier will notify you on the morning of the delivery an estimated time slot they will attempt to make delivery to you.

If you cannot be home at the time in order to maintain their temperature, orders are packed using 100% recyclable paper pulp liners. We also use dry ice contained within a sealed barrier bag.  This will protect the product and keep it cold for a few hours but not indefinitely, especially in warm sunny weather.   

NB: Please be careful when handling the dry ice bag (-80 degrees C).  We advise wearing gloves.  We also recommend leaving any remaining dry ice to evaporate in a well vented space before disposal.  Please handle with care and do not touch the dry ice directly as this can cause skin burns.

If you need to check delivery dates, please either contact our Customer Experience team at hello@packd.co.uk or visit out Delivery Information page.

Please also be aware, if you cannot be at home at the time of your order we can't be held liable for deliveries going missing or being defrosted, should this happen please contact the Customer Experience team who will evaluate your case and resolve accordingly.

We'd love to be able to say yes, however due to courier and fulfillment closures we are unable to deliver over Bank Holidays. All changes to delivery schedules will be announced on the website announcement bar on the homepage. If you have any questions around upcoming Bank Holiday delivery dates contact hello@packd.co.uk and the Customer Experience team will be happy to advise.

May Day Bank Holiday - Orders placed Thursday 02/05 post 5am to Tuesday 06/05 04:59am will be packed on Tuesday for a delivery on Wednesday 8th May.

The Customer Experience team will ensure that all customers are notified with plenty of time what our delivery dates will be over the festive season.

Please note we do not delivery on Bank Holidays.

Help!

We really value quality and take every step to ensure you receive products and order in the best condition, however from time to time things beyond our control can happen, should there be an issue with your order or products in your order check below to see what we can do to help and how you can raise the issue with us.

Our Customer Experience team are always happy to help with any enquiry or issue you may have. However just like everyone, they have time off to recharge their batteries so that they can come back and offer the best service possible!

The team are available at hello@packd.co.uk Monday to Friday 09:00 - 17:00 and always aim to come back to you as soon as possible; in busy periods, please allow 24 hours.

We know at times issues can be frustrating however please remember to show as much courtesy to the Customer Experience team as they show you. The team really love what they do, and will always do their utmost to resolve issues in the best way possible for you.

Please contact the Customer Experience team at hello@packd.co.uk with your Order Number and/or email address the order was placed using.

Please contact the Customer Experience team at hello@packd.co.uk with your Order Number and/or email address the order was placed using.

Where possible please provide a photo or video of the products that are defrosted.

The Customer Experience team will review various factors of your order, and unfortunately if it is apparent that you were not home at the time of the delivery we may not be able to refund or replace.

Please contact the Customer Experience team at hello@packd.co.uk with your Order Number and/or email address the order was placed using.

Please let us know what you haven't received, as well as the quantity.

Please contact the Customer Experience team at hello@packd.co.uk with your Order Number and/or email address the order was placed using.

Please provide a photo or video of the product you have an issue with, as well as a photo of the back of the packet showing the batch number so we can investigate.

Packaging

Our main aim is to ensure that our products are stored in the best way possible as well as being as environmentally friendly as possible.

Should you have any questions not listed below, please get int ouch with our Customer Experience team at hello@packd.co.uk

We have quite a few different bits of packaging, but in the main YES! We have gone to extra lengths to make sure as much of our packaging is kerbside recyclable as possible.

All of our fruit has been packed into 'recycle at home'/ kerbside recyclable bags or FSC approved cardboard boxes.

Our vegetables have also been put into ‘recycle at home’ paper bags. This means no single use plastic, nor having to take to larger supermarkets to recycle. Just pop it in with your paper at home!

Our 4 pack smoothie range is packed into carboard boxes and the internal paper sachets are recyclable at home with paper too. For the smoothie fruit pouches, this plastic is widely recyclable and can be taken to large supermarket stores to be recycled. We are working on getting this into paper!

Finally the boxes and liners you receive with your delivery… this is all now 100% recyclable at home! Our new 100% paper liners can be recycled at home alongside the cardboard box outercase.

Fruit + Vegetable Paper bags: 
We are governed by the OPRL and our packaging has been signed off for kerbside recycling.

Goodness bowls: Please wash and dispose of in kerbside recycling.

Smoothie fruit bags: We are working had to find a recyclable alternative, however at the moment this should be disposed of in your kitchen waste bin.

Superfood sachets: Recyclable

Cardboard box: Please flatpack and dispose of in kerbside recycling.

Insulated paper lining: Please dispose of in kerbside recycling.

Dry-Ice packets: We would advise wearing gloves when handling, and recommend leaving any remaining dry ice to evaporate in a well vented space before disposal in kitchen waste bin.

Returns

Unfortunately we are unable to accept returns or provide refunds unless they are damaged. If any of your products arrive damaged in any way upon receipt, please email us at hello@packd.co.uk    

Please send an image of the damaged product along with your order number and a few details about the problem.  If the products are faulty through no fault of your own, we will happily replace or refund the affected item/s.

Please refer to our Refunds and Returns page.

Trade

Easy, simply get in touch with our Customer Experience team at hello@packd.co.uk who can advise, alternatively you can complete our super quick Trade application form