We know our Smoothie Kits have been a firm favourite with many of our customers, and had been a huge part of our history, so the decision to discontinue them wasn't one we made lightly!

As part of our ongoing commitment to organic ingredients and more sustainable packaging, we had been exploring ways to bring our Smoothie Kits in line with the rest of our PACK’D range, using fully organic ingredients and paper-based packaging.

Unfortunately, during the development process, we found that making these changes would mean compromising on the quality of the product, something we're simply not prepared to do. Rather than offer a product that doesn't meet our standards, we made the difficult decision to discontinue the range.

We're incredibly grateful for all the smoothie love over the years and, while our kits may be saying goodbye, you'll still find plenty of delicious organic frozen fruits and vegetables in our range to create your own smoothies at home! 

We source our products from a carefully selected network of farms across Europe and South America, with sourcing locations varying depending on seasonality, availability and product quality.

While we don't disclose the specific farms and suppliers we work with, both for commercial reasons and to protect our supplier relationships, we can assure you that our organic products meet the strict standards required by the Soil Association.

As a Soil Association-certified business, our organic products are subject to rigorous standards and traceability requirements, giving our customers confidence that when we say a product is organic, it genuinely is.

We always aim to be as transparent as possible with our customers, while understandably needing to protect certain commercially sensitive information in a competitive market.

Yes, all our products are suitable for vegans and vegetarians.

Yes! We're proud to say that all our fruit and vegetables are certified organic, with the exception of our avocado, which is currently the only non-organic product in our range.

All products labelled as organic meet the strict standards set by the Soil Association, giving you confidence in the quality and integrity of our range.

The majority of our organic fruit and vegetables do not contain any of the 14 major allergens. However, there are a few exceptions to be aware of:

• Organic Edamame: Contains SOY.
• Protein Smoothies (discontinued): Supplied with a separate pod of PEANUT butter.
• Goodness Bowls (discontinued): Contain SOY and SESAME.

Although our Smoothie and Goodness Bowl ranges have now been discontinued, we appreciate that customers may still have these products stored in their freezers. We therefore feel it's important to continue providing this allergen information for your reference and safety.

We always recommend checking the packaging of each individual product for the most accurate and up to date ingredient and allergen information.

If you have any questions or concerns about allergens in our products, please don't hesitate to contact our Customer Experience team at hello@packd.co.uk, who will be happy to help.

Yes! Our Acai and Passionfruit are sold in frozen puree form and therefore if you pop that into a bowl, you will just find they defrosts into puree, not the whole fruit.

We have listened to (our valued!!) customer's feedback and returned to the pellet/ball format rather than the two large blocks of two.  

Therefore the back of packaging will slightly differ until we have this updated. 

Should you have any questions, please do not hesitate to contact our Customer Experience team at hello@packd.co.uk

Due to the frozen and perishable nature of our products, we would always advise that you are at home on the day of your delivery. If you would like your order on:

GENERAL ORDERS:

Monday – No deliveries

Tuesday – Place your order on Thursday, Friday, Saturday or Sunday 18.30. 

Wednesday – Place your order Sunday 18.31 - Monday 18.30.

Thursday – No deliveries

Friday - Place your order Monday 18.31- Wednesday 18.30

Saturday or Sunday – No deliveries

SUBSCRIPTION ORDERS:

Please note: If you are making changes to subscriptions, subscription orders should be set for the day you would like the order charged for, all subscription orders are packed on the same day they are charged at approx 05:00. For example:

Deliveries wanted on a:

Tuesday Delivery , should be changed to a Thurs, Fri, Sat, Sun charge date to be packed on Monday for a delivery on Tuesday.

Wednesday Delivery , should be changed to a Monday charge date to be packed on Tuesday for a delivery on Wednesday.

Friday Delivery, should be changed to a Tuesday or Wednesday charge date to be packed and dispatched on Thursday for a Friday delivery.

Is there a minimum order spend?

Yes, we have a minimum order spend of £30.00.

As our products are delivered frozen, every order requires specialist insulated packaging, dry ice and a dedicated courier service to ensure everything arrives in the best possible condition.

Our £30 minimum spend helps us make each delivery as efficient and sustainable as possible, reducing the number of smaller shipments and the associated packaging, transport and environmental impact.

We believe £30 represents a fair and reasonable minimum spend, particularly given the specialist requirements involved in delivering frozen products directly to your door.

Please note that our minimum spend is automatically applied at checkout and unfortunately cannot be waived.

Using a discount code? Minimum spend requirements may vary depending on the promotion, so please check the individual offer's Terms & Conditions for full details.

Unfortunately not no.  When the order has been confirmed we have no way of amending your order on the system. 

Do get in touch with our Customer Experience team at hello@packd.co.uk who maybe able to assist you if the order isn't yet in production. 

Please note: If the order is already in production we cannot guarantee the delivery can be cancelled.

At this stage we are unable to offer delivery dates to customers, outside of the delivery schedule set out in our Delivery Information page or in Delivery below.  

Once your order has been confirmed, it isn't possible to change the date of your order.

Do get in touch with our Customer Experience team at hello@packd.co.uk who maybe able to assist you if the order isn't yet in production.

So long as your order hasn't been picked, packed and ready for dispatch we will be able to change your address.  Please contact the Customer Experience team at hello@packd.co.uk (Mon- Fri 09:00 to 17:00) with your order number and the correct address.

We'd love to say yes 100%, however in some cases this may not be possible. If you need to cancel your order, and the order is already in production we cannot guarantee the delivery can be cancelled.

If our Customer Experience could, we would but unfortunately it isn't always possible.

If you contact the Customer Experience team at hello@packd.co.uk as soon as you've placed your order then yes it would be possible to cancel.

For subscription orders we do send reminder emails three days ahead of the order being raised, and therefore please contact the team then if you are unable to take receipt of your order on the upcoming delivery date selected by you.

From time to time PACK'D will offer products on discounts, should you subscribe to a product whilst it is on discount, your subscription will change to the normal price once the discount period is over.

Please note, subscriptions currently do not have ad hoc discounts or loyalty points applicable on them, due to already being heavily discounted.

SUBSCRIPTION ORDERS:

Subscription orders are automatically charged for and packed on the same day, for a delivery the following day, ie orders wanted on a:

Tuesday, will be charged for on a Thurs, Fri, Sat, Sun or Mon charge date to be packed on Monday for a delivery on Tuesday.

Wednesday, will be automatically charged on a Tuesday to be packed on Tuesday for a delivery on Wednesday.

Thursday - NOT AVAILABLE

Friday, will be automatically charged on a Wednesday or Thursday to be packed and dispatched on Thursday for a Friday delivery.

Please note: If you need to cancel your order, and the order is already in production we cannot guarantee the delivery can be cancelled.

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Please note: These delivery dates are subject to change depending on Production (packing + dispatch) capacity on the day of your pack. The Customer Experience Team will contact you if there is a delay to your order due to this.

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We are unable to deliver to all of Northern Ireland, the Highland and Islands of Scotland.  

Unfortunately we are also not able to deliver to the Isle of Wight or Isle of Man due to the frozen nature of our product, and those locations requiring a two day service.

If you have any questions at all about the delivery date of your order, please get in touch with our friendly Customer Experience team at hello@packd.co.uk who would be happy to look in to your order.

Our subscription functionality underwent maintenance November 2024 and we have had no reported issues with customers making changes to their accounts.

However, if you experience an issue, please do not hesitate to contact our Customer Experience team at hello@packd.co.uk who will be happy to make the changes for you or come up with a workaround.

Your discount is automatically applied to the prices on your subscription.

On most occassions our Customer Experience team will be able to contact you with notice if an item looks to be going out of stock, or is out of stock.  If there is enough time, the team will contact you and offer you a substitution. 

If we are unable to provide notice, and you don't receive an OOS product the team will be in touch to either offer you a refund or send you out a replacement.

From time to time PACK'D will offer products on discounts, should you subscribe to a product whilst it is on discount, your subscription will change to the normal price once the discount period is over.

You do not need to do anything in order to opt into our rewards scheme. Please note, this is coming to an end 31/10/26

All you need is a PACK'D customer account in order to start earning - It is quick, easy and free!

You will earn 1 point for every £1 you spend with us online.

If you are a new customer you will also receive 80 points after you make your first purchase.

You can also earn additional points through our refer a friend scheme details of which can be found on our rewards and referrals pages.

Please note this scheme comes to an end on 31/10/2026

Redeeming your points is easy! Just log in, and choose an eligible reward at checkout.

Points can be redeemed on subscription but please contact Customer Experience to add to upcoming order.

100 points equates to £5 off (£30 minimum spend), 200 to £10 off (£30 minimum spend) and £300 to £15 off (£50 minimum spend)

Please note this scheme comes to an end on 31/10/2026

You can redeem your points for money off future PACK'D orders, with more rewards coming soon - 20 points equal £1. Rewards are valid for 12 months and cannot be combined with other discount codes

Points can be redeemed on subscription but please contact Customer Experience to add to upcoming order.

100 points equates to £5 off (£30 minimum spend), 200 to £10 off (£30 minimum spend) and £300 to £15 off (£50 minimum spend)

Please note this scheme comes to an end on 31/10/2026

You can see your points balance by signing into your PACK'D customer account or within the checkout when you are making your next purchase.

You can sign into your account and see your points balance by clicking here

PACK’D reserves the right to amend or discontinue the scheme at its discretion. Customers will be notified in advance and given reasonable notice to redeem any remaining points.

Points cannot be earned or redeemed against any trade purchases made through our website.

Points can be redeemed on subscription but please contact Customer Experience to add to upcoming order.

100 points equates to £5 off (£30 minimum spend), 200 to £10 off (£30 minimum spend) and £300 to £15 off (£50 minimum spend)

Please note this scheme comes to an end on 31/10/2026

We want you, our valued customers to save where you can, therefore if you're looking to use our discount codes, please respect our terms on offers and discount. Why not Subscribe and Save (10% off)  Please contact our Customer Experience team at hello@packd.co.uk for any advice.

If you sign up to our newsletter you can save 10% off your order and you will receive a discount code to your email inbox. This cannot be used against subscription orders or delivery charges. This is applied to first time orders, and one use per customer.  This code is applicable from 22nd Dec 2023.

SAVE20 OFFER - NEW CUSTOMER? Don't forget to enter SAVE20 at checkout to claim 20% off your order. There is a minimum spend of £30 to claim. Cannot be used in conjunction with other offers. New customers only. Free delivery over £45.

LOYALTY POINTS - Ending 31/10/2026

Points can be redeemed on subscription but please contact Customer Experience to add to upcoming order.

Minimum spend may vary on discount codes applied.

No problem, just contact our Customer Experience team at hello@packd.co.uk and they will be happy to look in to this for you.

Please note, subscriptions currently do not have ad hoc discounts or loyalty points applicable on them, due to already being heavily discounted.

From time to time PACK'D will offer products on discounts, should you subscribe to a product whilst it is on discount, your subscription will change to the normal price once the discount period is over.

To keep your products frozen during transit, we use dry ice, which is extremely cold (approximately -78°C) and must be handled with care.

• Never touch dry ice directly, as it can cause serious cold burns to the skin.
• Always wear suitable protective gloves when handling packaging containing dry ice.
• Allow any remaining dry ice to sublimate (turn into gas) naturally in a well-ventilated area, away from children and pets.
• Never place dry ice in an airtight container or dispose of it in a sink, toilet or household bin.

Please note: Dry ice naturally sublimates (turns from a solid directly into a gas) during transit, so the blocks may reduce in size or the packets may even appear empty by the time your delivery arrives. This is completely normal and doesn't mean the dry ice hasn't done its job. In fact, it's all part of how it works to maintain the low temperatures inside your insulated box, helping to keep your PACK'D goodies frozen throughout their journey to you.

Currently we aim to deliver on standard delivery (8am-8pm) Tuesday, Wednesday, or a Friday depending on when you have placed your order.  

As a guide, orders placed Wednesday after 6.30pm to Sunday are delivered on Tuesday*, orders placed on a Sunday post 6.30pm and Monday will be delivered on Wednesday*, orders placed after 6.30pm on a Monday, Tuesday and on Wednesday Up until 6.30pm will be delivered on a Friday*.

*Please Note: The above dates are a guide, and are subject to change dependent on Production capacity and Bank Holiday closures.

If you have any questions at all about the delivery date of your order, please get in touch with our friendly Customer Experience team at hello@packd.co.uk who would be happy to look in to your order.

We are unable to deliver to all of Northern Ireland, the Highland and Islands of Scotland.  

Unfortunately we are also not able to deliver to the Isle of Wight or Isle of Man due to the frozen nature of our product, and those locations requiring a two day service.

We always recommend arranging your delivery for a day when you know someone will be home to receive it. As our products are delivered frozen, it's important that your PACK'D goodies are unpacked and placed straight into the freezer as soon as possible after arrival.

Our courier, DPD, will send you a notification on the morning of your delivery with an estimated delivery time slot, so you can plan accordingly.

Please be aware that PACK'D cannot accept liability for orders that go missing or defrost as a result of nobody being available to receive the delivery, once the courier has successfully delivered the parcel in accordance with the delivery instructions.

Should you experience an issue, please contact our Customer Experience team, who will be happy to review the circumstances and advise on the next steps.

For information on our available delivery days, please visit our Delivery Information page or contact us at hello@packd.co.uk.

Our courier may leave your delivery in a safe location if nobody is available to receive it. However, as frozen products are time-sensitive, we cannot guarantee their condition if they are left unattended for an extended period.

Please be aware that PACK'D cannot accept liability for orders that go missing or defrost as a result of nobody being available to receive the delivery, once the courier has successfully delivered the parcel in accordance with the delivery instructions.

Should you experience an issue, please contact our Customer Experience team, who will be happy to review the circumstances and advise on the next steps.

For information on our available delivery days, please visit our Delivery Information page or contact us at hello@packd.co.uk.

Once your order is packed and out for dispatch, you will receive a notification from our third-party courier. Our current courier arranges the logistics based on drops to numerous postcodes in their areas and will then notify you of your estimated delivery time slot the morning of your delivery. This will be anywhere between 8am and 8pm based on their standard delivery.

Your order will be packed using dry ice and insulated packaging to keep everything frozen.

We charge £7.95 for all UK mainland orders over £30.  (Subject to review)

Orders over £45 qualify for free delivery.  

From December 2024, our bundles  no longer have a free delivery charge. 

Exclusions apply to Northern Ireland, Scottish Highlands and Islands, Isle of Wight and Isle of Man where we are unable to deliver at this time.

Unfortunately, we are only able to ship within and to the UK mainland at this time.

Excluding the Highlands and Islands of Scotland, Northern Ireland, Isle of Man and Isle of Wight. 

The team are working hard behind the scenes to get our lovely products further afield.

We'd love to be able to say yes, however due to courier and fulfillment closures sometimes we are unable to deliver over Bank Holidays. All changes to delivery schedules will be announced on the website announcement bar on the homepage.

If you have any questions around upcoming Bank Holiday delivery dates contact hello@packd.co.uk and the Customer Experience team will be happy to advise.

Our Customer Experience team are always happy to help with any enquiry or issue you may have. However just like everyone, they have time off to recharge their batteries so that they can come back and offer the best service possible!

The team are available at hello@packd.co.uk Monday to Friday 09:00 - 17:00 and always aim to come back to you as soon as possible; in busy periods, please allow 24 hours.

We know at times issues can be frustrating however please remember to show as much courtesy to the Customer Experience team as they show you. The team really love what they do, and will always do their utmost to resolve issues in the best way possible for you.

Please contact the Customer Experience team at hello@packd.co.uk with your Order Number and/or email address the order was placed using.

One of the risks of shipping out frozen products is the risk of defrosts that unfortunately can happen from time to time. Our packaging has been put through rigorous testing to ensure products are kept frozen, however we can't always allow for temperature beyond our control.

IF you receive defrosted products, please contact the Customer Experience team at hello@packd.co.uk with your Order Number and/or email address the order was placed using.

Please provide a photo or video of the products that are defrosted as well as the packaging.

The Customer Experience team will review various factors of your order, and unfortunately if it is apparent that you were not home at the time of the delivery we may not be able to refund or replace.

Please contact the Customer Experience team at hello@packd.co.uk with your Order Number and/or email address the order was placed using.

Please let us know what you haven't received, as well as the quantity.

Please contact the Customer Experience team at hello@packd.co.uk with your Order Number and/or email address the order was placed using.

Please provide a photo or video of the product you have an issue with, as well as a photo of the back of the packet showing the batch number so we can investigate.

We have quite a few different bits of packaging, but in the main YES! We have gone to extra lengths to make sure as much of our packaging is kerbside recyclable as possible.

Our vegetables and majority of our fruit have now been put into ‘recycle at home’ paper bags. These have a thin layer of plastic which has been approved by the OPRL for kerbside recycling. The packaging contains no BPA, is PFAS free, is totally food safe, and is more than 80% paper. Just pop it in with your paper at home!

Our 4 pack smoothie range is packed into carboard boxes and the internal paper sachets are recyclable at home with paper too. For the smoothie fruit pouches, this plastic is widely recyclable and can be taken to large supermarket stores to be recycled. We are working on getting this into paper!

Finally the boxes and liners you receive with your delivery… this is all now 100% recyclable at home! Our new 100% paper liners can be recycled at home alongside the cardboard box outercase.

Fruit + Vegetable Paper bags: 
We are governed by the OPRL and our packaging has been signed off for kerbside recycling.

Goodness bowls: Please wash and dispose of in kerbside recycling.

Smoothie fruit bags: We are working had to find a recyclable alternative, however at the moment this should be disposed of in your kitchen waste bin.

Superfood sachets: Recyclable

Cardboard box: Please flatpack and dispose of in kerbside recycling.

Insulated paper lining: Please dispose of in kerbside recycling.

Dry-Ice packets: We would advise wearing gloves when handling, and recommend leaving any remaining dry ice to evaporate in a well vented space before disposal in kitchen waste bin.

Unfortunately we are unable to accept returns or provide refunds unless they are damaged. If any of your products arrive damaged in any way upon receipt, please email us at hello@packd.co.uk    

Please send an image of the damaged product along with your order number and a few details about the problem.  If the products are faulty through no fault of your own, we will happily replace or refund the affected item/s.

Please refer to our Refunds and Returns page.