We're retiring our current points scheme as we build towards a new website and rewards experience. We wanted to give everyone plenty of notice and a fair chance to use what they've earned before the change happens.

Any points sitting on your account need to be redeemed by 31 October 2026. After that date, unused points will expire and can't be reinstated.Points cannot be used in conjunction with each other.

Yes. You'll keep earning 1 point for every £1 spent on any order placed before 31 October 2026. However you earn them, whether they were already on your account or newly earned, they must be redeemed by the 31 October deadline.

You can see your points balance by signing into your PACK'D customer account, or within checkout when making your next purchase. Sign in and check your balance here:https://account.packd.co.uk/or please feel free to contact our Customer Experience team hello@packd.co.uk who would be happy to check your account.

Redeeming your points is easy! Just log in, and choose an eligible reward at checkout.

You can redeem your points for money off future PACK'D orders. 20 points equal £1.

Yes, points can be redeemed against subscription orders. Please contactCustomer Experience hello@packd.co.uk to have your points applied to your upcoming order.

Any points not redeemed by 31 October 2026 will expire automatically and can't be brought back or reinstated after that date. There's no grace period once the deadline passes.

No, once points expire on 31 October 2026 they can't be reinstated. We've built in several reminders ahead of the deadline so everyone has a fair chance to use theirs.

This isn't goodbye to rewarding our customers, it's a change of shape. We're working on what's next and we'll let everyone know as soon as we have more to share.

We don't have a date to share yet, but we'll be in touch as soon as we do. Keep an eye on your inbox and our FAQ page for updates.

Not directly. You won't lose anything, since you have no balance to redeem. You're welcome to keep shopping as normal, and we'll let you know when there's news on rewards.

No, this only affects the loyalty points scheme. Your account, order history and any active subscriptions are unaffected and will continue as normal.

Yes, the referral scheme is closing along with the points scheme. Any referral points already on your account follow the same rules as your other points: they need to be redeemed by 31 October 2026, after which they'll expire. No new referral points can be earned after that date.